Supriya Bhalerao
Customer Success Lead | SaaS & Digital Transformation | Turning Data into Customer Success, Retention & Expansion |M.Sc Statistics
- Role
- Customer Success Lead at Covacsis Technologies Pvt Ltd
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Supriya Bhalerao
Customer Success Lead at Covacsis Technologies, driving digital transformation across Cement, FMCG & Textile industries. Experienced in using data analytics, statistics, and technology to boost efficiency, reduce churn, and deliver measurable client value. Skilled in SQL, Tableau, R & Python, with a track record of leading high-impact projects, building scalable solutions, and driving cross-functional collaboration. Passionate about turning customer insights into growth and using data to solve real-world business challenges.
Experience
Customer Success Lead
Jul 2025 — Present
Drove measurable ROI and maximized client value in the manufacturing sector through data-driven strategies. • Spearheaded initiatives to enhance equipment reliability, improving MTBF and reducing downtime. • Implemented KPI-driven dashboards that optimized operational costs and power consumption. • Achieved a 20% increase in client retention through effective churn-reduction frameworks.
Education
Yashwant Mahavidyalaya Nanded
Bacholar's Degree
Department of Statistics Savitribai Phule Pune University
Master's degree
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