Suprit Dutta
Customer Success Manager | Driving customer satisfaction and revenue growth in SaaS/B2B environments
- Role
- Customer Success Manager at Disprz
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Suprit Dutta
Dedicated and results-driven Customer Success Manager with 5+ years of experience in SaaS…
Experience
Customer Success Manager
Apr 2022 — Present · Bengaluru, IN
Primary point of contact to key customer stakeholders and ensuring their success.Guide the customer with onboarding, adoption, and solution the platform as per the customers’ requirements.Maintaining high levels of engagement throughout the lifecycle of the customer and seeking feedback at every point.Supporting customers proactively to successfully use and operationalize the platformCollaborating with internal stakeholders across sales, engineering, product, and analytics to ensure all customer queries are addressed in a timely manner.Monthly and quarterly credence with the customer to streamline the processIdentify business opportunities to gain experience in the revenue of the organization within existing customers.Updating the customer journey in ClientSucess (CRM)Identify the opportunity of upselling and cross sell and close the same with the help of Sales team
Education
Monad University
Bachelor of Arts - BA
2010 — 2013
Skills
- Team Management
- IT Service Management
- Microsoft Office
- Saas
- Service Delivery
- Customer Relationship Management (Crm)
- Requirements Analysis
- Cloud Computing
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