Supreeth Ail

About Supreeth Ail

As a seasoned Microsoft Dynamics Senior Consultant, I have acquired diverse experience working on projects that have required in-depth knowledge of CRM applications. I have served different clients in various domains, including Insurance, Healthcare, and Manufacturing, and have provided them with impeccable solutions that meet their business requirements. My experience encompasses gathering requirements, creating Functional Requirement Documents (FRD), and working closely with technical architects to assist in creating IDD (Integration Design Document).I possess an exceptional ability to communicate with business stakeholders and understand their requirements and conduct Fit-Gap analysis. I have worked on an ecommerce project and gained a comprehensive understanding of B2B and B2C businesses. Additionally, I have led projects and analyzed data to identify opportunities for improvement. My communication skills enable me to actively listen to customers, handle their concerns quickly, and escalate major issues to the supervisor when necessary.My experience with HCL Technologies Pvt. Ltd saw me working as a Support Engineer, handling Dynamics 365 CRM or Office related issues for EMEA and NA Clients. I have extensive experience working on Dynamics Marketing Solutions like Power MailChimp and Power-pack Solution “Power Automate” Solutions. Currently, I worked as a Deployment Engineer, responsible for deploying Solutions in ALM process. In my role as a Technical Consultant with Accenture Services Pvt. Ltd, I was responsible for Customization and Configuration parts of the project. I created and configured custom work flows, actions according to requirements, and completed Functional Design Documentation and Technical Design Documentation for the project. I communicated directly with clients, discussed requirements, and highlighted the key points to higher management. In my previous role with Wipro Ltd, CRM, Mumbai, India, I worked on Microsoft Dynamics CRM 2013, CRM 2015, CRM 2016, and was responsible for server-side synchronization, customizations, working with workflows, and Outlook client installation and integration to MS CRM. I also defined CRM security roles, configured CRM email routers, and exported and imported organizations data. As a Technical SME for overseas Microsoft CRM users and Microsoft Partners on Dynamics CRM Application, My ability to build CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface, proved instrumental in delivering solutions that met client requirements.

Experience

1. Assistant Consultant

   Tata Consultancy Services

   Jul 2023 — Present · Mumbai, IN

Education

• Pillai's College of Engineering/Mumbai University

  Bachelor's degree, Computer Engineering

  2008 — 2012

Skills

• C
• Html
• Sql
• C++
• Javascript
• Microsoft Sql Server
• Java
• Crm