Supreet Kaur

Fraud Loss Prevention Specialist @TD

Markham, ON, CA

Key Skills and Expertise:• Proficient in Banking and Fraud Detection Software:• Hands-on experience using PRM (Proactive Risk Manager) for real-time transaction monitoring and fraud analysis.• Skilled in leveraging TSYS (Total System Services) for processing and managing payment solutions, including fraud resolution workflows.• Knowledgeable in CERTAPAY for secure person-to-person payment verifications and fraud monitoring.• Familiar with Verified by Visa processes to ensure secure online transactions and authenticate cardholder identities during e-commerce transactions.• Technical Proficiency in Productivity Tools:• Advanced user of Microsoft Office Suite (Excel, Word, PowerPoint) for data analysis, reporting, and fraud case documentation.• Proficient in Microsoft Outlook for email communication, task management, and case collaboration with internal and external stakeholders.Professional Experience:1. Transaction Monitoring & Investigation: • Analyzed high-risk transactions flagged by PRM and TSYS to identify patterns indicative of fraud. • Collaborated with fraud teams to mitigate risks associated with unauthorized access or unusual spending behavior.2. Fraud Detection & Prevention: • Utilized CERTAPAY and Verified by Visa protocols to authenticate payment requests and detect anomalies in user behavior. • Provided customers with actionable advice to improve the security of their banking activities.3. Reporting and Communication: • Compiled detailed reports on fraud cases using Microsoft Excel, including risk assessments and loss analysis. • Used Microsoft Outlook to manage communication with customers, law enforcement, and cross-functional teams.4. Risk Management: • Developed strategies to reduce fraud risks based on insights gained from PRM and TSYS data. • Conducted training sessions to educate staff about the use of fraud detection software and tools.

Northern College of Applied Arts and Technology

Post graduate diploma, Information system business analysis

Northern College of Applied Arts and Technology

Post graduate diploma, International business management

Amity University

Bachelor's degree, Sociology

Universal Institute of Management & Technology , Vill Ballopur, Lalru

Diploma of computer application, Computer Application

Amity University

Master of Business Administration - MBA, Business analytics