Supreet Sohi

About Supreet Sohi

Supervisor data engineer with a proven 5+ year track record in predictive modeling, cross-functional team leadership, and advanced analytical dashboards, resulting in significant improvements in complaint resolution times, customer satisfaction, and business decision-making.Enhancing Sales & Customer Satisfaction:• Cut complaint resolution time by 70% and improved CSAT by 65% by developing predictive models to forecast complaint resolution times and identify high-priority cases. • Drove an 85% reduction in repeat complaints by spearheading an AI initiative that utilized Python to accurately classify complaint categories. Driving Results with Actionable Business Insights: • Achieved 92% user adoption following app launch by offering comprehensive user training. • Fueled a 25% lift in awareness and alignment with organization-wide DEI goals by generating comprehensive HR reports for senior management. • Delivered numerous actionable insights for complaints data with a combination of MicroStrategy, SQL, PowerBI, SharePoint, and MS Excel tools.

Experience

1. Supervisor - Data Engineer

   McDonald's

   Apr 2025 — Present · Chicago, IL, US

Education

• RMIT University

  Bachelor of Applied Science - BASc , Psychology

  2013 — 2015

• University of Melbourne

  Master's degree, Business Administration and Management, General

  2016 — 2018

Skills

• Project Management
• Strategic Planning
• Customer Service
• Management
• Microsoft Excel
• Microsoft Office
• Sales
• Microsoft Powerpoint
• Microsoft Word
• Leadership