Supratim Gayen
User Experience Manager @EY
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WORK HISTORY
User Experience Manager @EY
Bengaluru, IN
Designed and launched a new navigation system for Quest Diagnostics, one of the top leading US Health care both for Web and mobile app, increasing user retention by 15% and reducing bounce rates by 12%.• Implemented a new design system utilizing Figma, reducing the design-to-implementation cycle by 20% and achieving consistent user interface across all platforms, enhancing the overall brand experience.• Enhanced the user onboarding experience for a mobile app, lowering user drop-off rates by 18% in the first month.• Conducted bi-weekly user research sessions, gathering qualitative data that informed artifacts used in developing personas and service design that improved product interaction satisfaction by 25%.• Developed a Heuristic Evaluation that increased accessibility compliance to WCAG 2.1 standards, broadening the company’s reach to users with disabilities by 18%.• Coached and promoted two senior UX designers to managerial roles, fortifying departmental structure and enhancing team output quality by 12%.• Work on proposals and recommend UX strategies/engagement models for prospective clients to get more work for the practice.
EDUCATION
The University of Burdwan
Bachelor of Science - BS
Netaji Subhas Open University
MCA, IT
SKILLS
ABOUT SUPRATIM GAYEN
Results-driven UX/UI Manager with 17+ years of extensive expertise in creating and…
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