Supratim Bhattacharya

About Supratim Bhattacharya

As a Senior Manager of Professional Services at Dell Technologies, I lead the Data Protection, Storage, and Compute discipline for North America\'s Theatre, managing a quarterly portfolio valued at $8 million. With over 20 years of experience in IT Service Management, I mentor and coach a diverse team of over 100 members and leaders, fostering collaboration and innovation. Additionally, I contribute as the Pune Center of Excellence Site Lead for Professional Services, representing our organization across India. My expertise lies in service delivery management, business development, and customer experience. A PRINCE2 Practitioner and ITIL-certified professional, I am committed to driving efficiency, competency building, and cost optimization to meet client goals. Recognized with multiple leadership and mentoring awards, I am passionate about empowering teams and enabling impactful outcomes for customers and the organization.

Experience

1. Senior Manager Professional Services

   Dell Technologies

   Jan 2020 — Present

   Heading the Data Protection, Storage and Compute Discipline for North America\'s Theatre worth 8 Million USD per quater. Mentor, Leader, Coach and motivator for a talented team mix of 100+ members and leaders.Also playing a dual role of being a Pune \'Center of Excellence\' Site Lead for Professional Services.

Education

• St. Mary's School, Kolkata

  ICSE, ICSE Std X

  1983 — 1993

• Indian Institute of Management Bangalore

  Dell EMC Edge Leadership Program

  2018 — 2019

• Priyadarshini College of Engineering

  B.E, Computer Technology

  1999 — 2002

• S.A.Jaipuria College

  HSC, Science

  1993 — 1995

• K.D.K College, Nagpur

  Diploma, Computer Technology

  1996 — 1999

Skills

• Management
• Data Center
• Active Directory
• Windows Server
• Itil V3 Foundations Certified
• Microsoft Exchange
• Backup Solutions
• Backup & Restore
• Backup Exec
• Itil
• Disaster Recovery
• IT Operations
• IT Service Management
• Veritas Netbackup
• Revenue Analysis
• Emc Data Protection Advisor
• Enterprise Software
• Enterprise Architecture
• Service Delivery
• Netbackup
• Team Management
• Project Management
• Project Transitions
• Project Delivery
• Incident Management
• Storage
• Emc Storage
• Revenue Forecasting
• Business Process
• Veritas Backup Exec