Supratik Bhattacharya

About Supratik Bhattacharya

A total of 26+ Years in the ITES / BPS Industry (of a total of 29+ years overall) experience spanning across multiple domains like Insurance, Hi tech, Retail and CPG (FMCG). Being worked in Top Organizations like GE Capital International Services, Infosys and Tata Consultancy Services. Played critical roles in Delivery, Transition, Center Head for a large customer with a team size of over 700, P&L owner / Unit head for an independent Domain/ Function. Proven ability to scale businesses by building on core domain specific capabilities, managing rapid growth and deliver client/customer requirements at the same time, seamlessly handled and executed numerous Transitions. Ability to hire the right skills and the right people coupled with focus on delivering the bottom-line helps in setting up new businesses or new verticals across multiple domains Specialties: Setting up operations and driving transformation programs in the ITES sector; providing business leadership including P&L management, Develop and Lead Process Excellence/Continuous Improvement for large organizations with focus on customer experience and driving innovation around existing business models. Expertise: P&L, Strategy & Planning, Client Relationship and Account Management, Service Delivery, Process Re-engineering and Transformation, Transition, Training, Business Continuity Planning Strengths and Core Competencies: • Strong customer focus • Collaborative relationship building • Creates high performance, empowered teams • Result-oriented • Encourages new ideas and questions status quo • Adapts to changing business needs • Strong project management skills • Structured approach and eye-for-detail • High energy and can-do attitude • Excellent communication skills A Certified \" Coach \" Under the Coach Protege Program @ TCS

Experience

1. Head- Business Relationship & Integration, Global Corporate Social Responsibility

   Tata Consultancy Services

   May 2020 — Present · Bengaluru, IN

Skills

• Business Process
• Process Excellence
• Crm
• Team Management
• Process Consulting
• Management
• Vendor Management
• Solution Architecture
• Outsourcing
• Sla
• Customer Relationship Management (Crm)
• Bpo
• Global Delivery
• Pre-Sales
• Business Process Outsourcing (Bpo)
• Business Analysis
• Service-Level Agreements (Sla)
• Operations Management
• Service Delivery
• Business Process Improvement
• Business Process Re-Engineering
• Transition Management
• Offshoring