Supraja S
Senior Support IT Analyst in CMA CGM|Api Monitoring and Support .
- Role
- Specialist at CMA CGM
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Supraja S
SENIOR ANALYST – CAPGEMINI, CHENNAI:(DIGITAL L2)Chennai, India | Oct 2021 – Present- Supported business-critical production applications ensuring stability,availability, and performance-Supported Client onboarding -related Operational workflows, including DataValidation, reconciliation, and regulatory aligned controls for enterprise applications- Performed start-of-day checks, continuous monitoring, and regionalhandovers- Managed incidents, problems, and escalations in line with SLAs andoperational controls- Conducted risk and impact assessments for production issues andcoordinated timely resolution- Led Major Incident Reviews (MIR) and prepared root cause analysisdocumentation- Developed and maintained operational runbooks, SOPs, and technicalsupport documentation- Performed same-day reconciliations and operational validations to mitigatebusiness risk- Implemented process improvements that reduced false alerts and improvedmonitoring accuracy- Collaborated with technology, operations, and business stakeholdersglobally.YARA INTERNATIONAL – API APPLICATION MANAGEMENTSUPPORT- Supported API and integration platforms in a production environment- Ensured application availability, data integrity, and operational readiness- Participated in change, release, and contingency planning activities.TATA COMMUNICATIONS – JUNIOR ANALYST (NOCOPERATIONS)Chennai, India | Sep 2020 – Oct 2021- Supported 24/7 NOC operations, monitoring telecom systems and resolvingincidents- Performed routine system health checks and operational reporting- Assisted in SLA tracking, issue escalation, and service continuity planning- Supported documentation, audits, and operational reviews.
Experience
Specialist
Apr 2026 — Present · Chennai, IN
Education
VELS University
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
Vel's Institute of Science, Technoloyg and Advanced Studies, Chennai
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
2016 — 2020
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