Supraja B
Cloud support engineer | Incident management | Accenture
- Role
- Cloud Support Engineer at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Cloud Support Engineer
Jul 2024 — Present · Bengaluru, IN
Responded to an average of 30-40 support requests daily via phone, email, and chat, ensuring quickresolution of technical issues and maintaining high customer satisfaction. Provided Tier 1 support for Windows, macOS, and mobile devices, troubleshooting hardware and softwareissues efficiently. Managed user accounts and permissions using Active Directory, ensuring secure access to systems andservices. Resolved network connectivity issues, including VPN setup and troubleshooting, reducing downtime foremployees. Documented all incidents and solutions in the ServiceNow ticketing system, ensuring accurate, auditable, andcomplete records. Collaborated with the IT team to resolve complex technical issues, escalating unresolved tickets as necessaryand ensuring adherence to SLAs. Assisted in hardware and software installations, including updates and upgrades, contributing to effective ITinfrastructure management Communicated effectively with confused customers, aiding in comprehension of product features and usage>Supported sql queries using mysqlworkbench>Worked with tools like datadog for monitoring.>And also about networking TCP/IP, IPV4, DNS, DHCP.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.