Suppaiah V.

About Suppaiah V.

Hello! I am Supiah SV, an Associate Director in Operations with 18 years of extensive experience in managing Contact Center operations across diverse industries, including Investment and Food Delivery sectors. Currently, I am leading operations at M/s. Bitkuber Investments Pvt. Ltd (CoinSwitch), where I have successfully scaled our team from 20 to 300 members. My passion lies in developing effective operational strategies and enhancing customer service delivery, which I achieve through strong leadership and stakeholder management.I have demonstrated expertise in process engineering and operational optimization throughout my career, driving organizational growth and efficiency. I am skilled in designing customer experience strategies that align with business objectives, ensuring measurable impact and improved customer satisfaction. My proficiency in data analytics has allowed me to make informed strategic decisions, resulting in enhanced performance metrics and customer satisfaction scores.Key Achievements- Successfully expanded the operations team from 20 to 300 members within a short timeframe, showcasing my ability to drive team growth- Spearheaded a major operational initiative that significantly increased customer satisfaction scores within the first year- Recognized for cultivating a high-performance team culture, leading to reduced employee turnover and enhanced engagement.

Experience

1. Contact Center Operations Lead

   OnePay

   Jan 2026 — Present

   Owning end-to-end contact center operations across multi-partner sites, blending hands-on execution with strategic scaling for a high-growth fintech startup.

Education

• Indian Institute of Management, Indore

  Master of Business Administration - MBA, Strategy

• Delhi University

  Bachelor of Commerce - BCom, Business/Commerce, General