Susan Potter

About Susan Potter

Senior cross-functional SAAS leader with extensive experience creating engaging digital experiences and content for global brands. Skilled in building and executing data-informed strategies, using AI to manage and deliver on complex projects, and delivering solutions that delight customers. An empathetic, inclusive, and collaborative leader skilled at growing talent and building positive cultures, reflected in high organizational health scores.Passionate about content design and content strategy.My personal interests include investing, traveling with friends and family and, by association, extreme travel planning! Pilates and walking my doodle help me stay fit.

Experience

1. Principal Content Manager & Driver of Ai Innovation

   Microsoft

   Jun 2024 — Present · Seattle, WA, US

   Leading a team of talented and deeply technical writers delivering Azure content optimized for AI ingestion. We focus on Azure App Service, Functions, Container Apps, Logic Apps, API Management, Azure Managed Redis, and so much more!

Education

• University of Birmingham

  Master of Computer Science (MSc), Computer Science

• Birmingham City University

  Bachelor's degree, Economics

Skills

• Agile Methodologies
• Software Documentation
• Solution Architecture
• Team Building
• Framemaker
• Technical Communication
• Web Content Management
• Cloud Computing
• Office 365
• Team Management
• User Experience
• Content Strategy
• Sharepoint
• Project Management
• Scrum
• Publishing
• Technical Documentation
• Enterprise Content Management
• Technical Writing
• Microsoft Office
• Strategy
• Content Development
• Enterprise Software
• Data Analysis
• Online Help
• Vendor Management
• Content Management
• IT Solutions
• Project Planning