Supornno Basu
Technical Support Engineer | 4X certified | Trailhead Ranger.
- Role
- Technical Support Engineer at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Supornno Basu
As a Technical Support Engineer at Salesforce, I assist customers in troubleshooting…
Experience
Technical Support Engineer
Aug 2022 — Present · Hyderabad, IN
Assisting customers in troubleshooting their custom code, integration, and implementation of Salesforce products. This involves debugging, troubleshooting, and ensuring issues are fully resolved- Manage highly visible, global and strategic customer reported issues and ensure 100% customer satisfaction- Developing and maintaining technical expertise in assigned areas of product functionality- Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise- Providing feature explanation and Salesforce coding best practices- Managing customer expectations and the customer experience to maximize customer satisfaction- Actively maintaining and participating in work-related training and up-skilling activities- Demonstrating the ability to research, document and prioritize customer issues, leveraging internal tools and escalating to relevant teams as necessary- Multitasking and performing effectively under pressure and meeting all support related KPIs as outlined by business- Creating and curating knowledge content.
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