Mohammed Jaffer

About Mohammed Jaffer

Results -driven leader with 21 years of experience in customer success, sales and program management. Passionate about driving growth, retention and scalable success programs, I excel at aligning business goals with customer needs, leading high performing teams and fostering cross-functional collaboration.

Experience

1. Manager, Customer Success

   Arrikto

   Apr 2022 — Present · Bengaluru, IN

   Effectively managed Key Enterprise US & EMEA customers, generating $8 million in ARR, while achieving consistent revenue growth, customer adoption, retention.• Earned the trust of customer executives, key influencers, and decision-makers by serving as a strategic advisor, aligning Arrikto\'s activities with customer business cases and long-term strategies.• Collaborated proactively with customers to develop comprehensive success plans, gaining deep insights into their objectives and strategies, while capturing critical success factors and identifying potential issues.• Orchestrated an exceptional end-to-end customer experience, from seamless onboarding to successful adoption, resulting in a significant reduction in churn, increased retention rates, and expanded account development.• Worked closely with internal teams to identify, prioritize, and implement improvements in the quality and functionality of Arrikto\'s offerings, leveraging valuable customer feedback to drive continuous enhancements.• Acted as the primary point of contact for resolving complex technical issues, effectively collaborating with the internal escalation management team to ensure prompt and satisfactory resolutions for customers.

Education

• Baldwins Methodist College, Bangalore

  Bachelors, Marketing

• Symbiosis Centre for Distance Learning (SCDL)

  Master’s Degree, Customer Relationship Management

  2013 — 2014

• Eastwood High School

  High School