Suparomita Roy

About Suparomita Roy

I am Suparomita Roy, a Kolkata-based professional with over four years of experience in the UK and US insurance domains, specializing in backend operations, quality assurance, and customer service support. I hold a bachelor’s degree from Calcutta University (2021) and have built a consistent record of delivering accuracy, operational excellence, and process improvements across globally recognized organizations.I began my career with Wipro in the US healthcare process as a Claims Adjudicator for a Fortune Top 5 insurance client, the world’s largest health insurance organization. My work involved reviewing and resolving complex medical claims requiring re-evaluation due to escalations or system discrepancies. This role enabled me to develop strong analytical skills, high attention to detail, and a structured approach to problem-solving.Subsequently, I joined Tata Consultancy Services (TCS) in the UK Life and Pensions process, contributing to both quality and operations for a major UK-based insurance provider. My responsibilities included conducting audits, performing RCA (Root Cause Analysis), supporting claims and policy servicing activities, and developing process documentation. I worked extensively with tools such as Athena Tracker and Origo while collaborating closely with the onshore quality team. During my tenure, I was recognized with four TCS Gems Awards for excellence.Currently, I am employed as a Senior Associate at Capgemini within the Shared Services division, supporting one of the world’s largest FMCG companies. I utilize Salesforce Service Cloud to manage customer interactions via chat and email, address complex product-related concerns, and coordinate with technical teams to ensure timely resolutions. Additionally, I mentor new team members and analyze feedback trends to help refine processes and enhance service delivery.I am committed to delivering high-quality work, optimizing operational workflows, and contributing to organizational success with professionalism and integrity. I am open to opportunities across Quality Analysis, Operations, Backend Support, and Customer Service roles where I can leverage my experience and continue advancing my career.

Experience

1. Senior Associate

   Capgemini

   Aug 2025 — Present

Education

• Calcutta University, Kolkata

  Bachelor of Science - BS