Suparna Biswas

About Suparna Biswas

As a Strategic Account Manager Lead at Amazon with over 9 years of experience, I specialize in driving revenue growth, improving customer retention, and enhancing market share through strategic account management. My expertise lies in leading high-performing teams, crafting data-driven commercial strategies, and strengthening relationships with key decision-makers to achieve measurable outcomes. At Amazon, our team has achieved a 40% annual revenue increase and a 50% rise in contract renewals by collaborating across sales, marketing, and operations to enhance customer experience. By spearheading high-value negotiations and implementing impactful strategies, we have delivered significant business growth while fostering a culture of continuous improvement and collaboration.

Experience

1. Strategic Account Manager Lead

   Amazon

   Sep 2021 — Present · Bengaluru, IN

   Led and managed a team of 5 account managers, achieving 40% revenue growth annually. Developed and executed commercial strategies that improved market share and customer retention by 150%. Strengthened relationships with key decision-makers, leading to 50% increase in contract renewals. Conducted business reviews and performance analysis, identifying opportunities for account growth. Spearheaded strategic negotiations for high-value accounts, securing deals worth 2Cr+. Proven ability to learn quickly and adapt to new situations. Worked well in a team setting, providing support and guidance. Collaborated with sales, marketing, and operations teams to enhance customer experience. Assisted with day-to-day operations, working efficiently and productively with all team members. Managed time efficiently in order to complete all tasks within deadlines. Paid attention to detail while completing assignments.

Education

• Hartley's High School

  High School/Secondary Diplomas and Certificates

  1996 — 2008

• West Bengal University of Technology, Kolkata

  Master of Business Administration (M.B.A.), Marketing/Marketing Management, General

  2014 — 2016

Skills

• Leadership
• Microsoft Word
• Social Media Marketing
• Microsoft Excel
• Microsoft Office
• Sales
• Project Management
• Business Strategy
• Management
• Marketing
• Business Development
• Team Management