Sunoj Kumar

Role: System Engineer at Tata Consultancy Services
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Sunoj Kumar

I am a Production/Application Support Engineer with over 4.5 years of experience in IT operations and cloud-based application support across Banking services. Skilled in L2 support, ITIL, ITSM, ITOM, AWS, Splunk, and ServiceNow, I specialize in incident, change, and problem management, ensuring high availability and seamless business operations.I have successfully led support projects, implemented automation solutions, and improved incident resolution times, contributing to enhanced service efficiency and customer satisfaction. My experience spans SaaS platforms, cloud monitoring, and cross-functional collaboration with stakeholders to drive operational excellence.Core Skills & Expertise:L2 Production/Application SupportITIL, ITSM, ITOMAWS, Splunk, ServiceNow, SaaS PlatformsCloud, Incident & Change ManagementAutomation & Process ImprovementProject Lead & Stakeholder ManagementI am passionate about solving complex technical challenges, driving continuous improvement, and delivering reliable IT services.

Experience

System Engineer
Tata Consultancy Services
Jul 2017 — Present

Education

MIC College of Technology - India
Bachelor Ot Technology
2017 — 2021

Contact information

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•••••@tcs.com
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Sunoj Kumar

Experience

System Engineer

Education

MIC College of Technology - India

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