Sunny D.
Application Support I Customer Success I Customer Service I Implementation I SaaS I Shopify I WiX I B2B I SQL I CSS I HTML
- Role
- Customer Support & Success Associate at AiTrillion | eCommerce Marketing Automation
- Location
- Indore, IN
- LinkedIn followers
- 500 followers
About Sunny D.
Experienced Customer Support Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Customer Support, Sales, Software Implementation, Account Reconciliation, and Post-sales Support. Strong support professional with a seamless love for technology and Sports.
Experience
Customer Support & Success Associate
AiTrillion | eCommerce Marketing Automation
Apr 2025 — Present · Indore, IN
Delivered prompt, empathetic support to customers via email, chat and calls—resolving 95% of issues within 24 hours. Collaborated closely with product and technical teams to resolve bugs, implement feature requests, and improve user experience. Onboarded and trained new users through personalized walkthroughs, helping reduce churn and increase engagement. Proactively followed up on unresolved tickets, ensuring customer satisfaction and continuous communication. Maintained detailed documentation of support interactions and contributed to the internal knowledge base. Monitored customer feedback and usage trends to identify opportunities for upselling and process improvement. Managed support for key accounts, ensuring high retention rates and building long-term client relationships. Helped drive a 20% increase in customer satisfaction (CSAT) scores by streamlining support workflows and advocating for customer needs.
Education
Swami Pritamdas Gobindram Academy
school, Commerce
2009 — 2012
ILVA Commerce & Science College, Indore
Bachelor of Business Administration - BBA, Business/Commerce, General
2013 — 2015
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