Sunny Derks
Senior Account and Client Success Manager
- Role
- Client Partner at NimbleRx
- Location
- Garden Grove, CA, US
- LinkedIn followers
- 500 followers
About Sunny Derks
Account management and customer success leader with 15+ years of expertise in driving customer-oriented business strategies, streamlining customer service processes, and building robust account relationships in the medical and digital advertising sectors.Account Management: Excels as a sales hunter driving new business development and account penetration strategies to secure wins with strategic accounts across highly competitive verticals and retain clients through the delivery of exceptional customer service.Customer-Centric Mindset: Extensive experience in deploying a consultative, customer-centric sales approach to build strong, trust-basedclient relationships and facilitate the delivery of tailored solutions that maximize customer satisfaction and retention.Account & Market Analysis: Proven track record of continuously analyzing key account metrics and emerging market trends to refine salesstrategies and product messaging, resulting in consistent revenue growth and the discovery of new revenue opportunities.
Experience
Client Partner
May 2024 — Present
Effectively onboard, train, and manage a book of pharmacy partners, providing proactive solutions to using Nimble and recommending services/features to improve pharmacy revenue and performance-Utilize performance and revenue reports to share potential adoption and growth opportunities with key decision-makers-Actively impact pharmacy partner success by understanding pharmacists\' workflows, recurring issues, and product performance-Develop durable relationships with owner(s) and staff of partner pharmacies to provide front line support-Connect with Engineering, Product, and Operations to bring technical expertise to partners
Skills
- User Interface Design
- Web Analytics
- E-Commerce
- Quality Assurance
- Sem
- Mobile Marketing
- Doubleclick
- Digital Media
- Sales
- Google Analytics
- Product Management
- Xml
- Online Marketing
- Online Advertising
- Interactive Marketing
- Account Management
- Web Marketing
- Business Development
- Digital Marketing
- Data Analysis
- Social Media Marketing
- Ad Networks
- B2b
- Direct Marketing
- Local Search
- Analytics
- Business Performance Management
- Operations Management
- Start-Ups
- Mobile Advertising
- Strategic Partnerships
- Lead Generation
- Customer Acquisition
- Omniture
- Online Lead Generation
- SEO
- Google Adwords
- Marketing
- Crm
- Ppc
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