Sunny Bhakta
Service Desk Analyst Ii @City of Carrollton
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WORK HISTORY
Service Desk Analyst Ii @City of Carrollton
Carrollton, TX, US
Proficient in troubleshooting hardware, software, and network issues for end-users.• Collaborated with cross-functional teams, including network administration, security, and system engineers, to troubleshoot and resolve system wide issues.• Assisted with the installation, configuration, and maintenance of hardware and software components.• Asset Management – Jira• Maintained accurate and detailed documentation of incidents, solutions, and knowledge base articles.• Supervise and assist with Technology Refresh Project• Assist with creating SOP\'s for the service desk• Strong analytical and problem-solving skills with a keen attention to details• Ability to provide excellent customer services.
EDUCATION
UMN Carlson School of Management
The Excutive Leadership Program
Dakota County Technical College
Associate’s Degree, Individualized Study
Saint Mary's University of Minnesota
Bachelor’s Degree, Business Administration and Management, General
University of Minnesota
Growth Accelerator Program
SKILLS
ABOUT SUNNY BHAKTA
After a 25-year tenure in Hospitality, I looked to pivot my career towards a new industry. To fuel this change, I recently earned certificates in CompTIA A+, CompTIA Network+, and CompTIA Security + Training. I have numerous transferrable skills related to customer service and business management as well as a wealth of knowledge of many platforms of software systems. My areas of expertise lie in identifying/creating successful customer interactions, excellent written and verbal communication skills, analytic planning & forecasting, project management, people development, inventory management, and strategic planning.
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