Sunny Abichandani

About Sunny Abichandani

With a rich background spanning 14 years, I\'ve left a notable mark in Product Management, Digital Transformation, and Customer Experience Operations, encompassing both call center and backend domains.I\'ve significantly elevated B2B LOB revenue by INR 100 million through strategic implementation of the SIP PRI product and efficient Go-to-Market strategies.I steered the digital transformation of Airtel\'s B2B product strategy, enhancing operational efficiency through impactful digital initiatives. Furthermore, I spearheaded the CRM transformation for Mobility and Wireline products, seamlessly integrating Siebel, BSS, and OSS systems.In my professional journey, I received an \"Outstanding\" rating (1 out of 5) for FY 2017, followed by \"Excellent\" ratings (2 out of 5) for FY 2018 and 2019. Notable accomplishments include leading the Broadband Digitization program and receiving recognition at the prestigious Dubai Conclave 2018 from the Chairman. During my 5-year tenure at Vodafone, I was honored with 6 Super Star awards, 1 Mega Star award, 3 Service Titan awards, and 1 Made a Difference award.My goal is to continue making a meaningful impact in the realm of product management, utilizing my extensive experience to drive innovative solutions and optimize operational excellence.Beyond the professional sphere, I\'m a versatile achiever excelling in both Cricket and Athletics: Cricket Maestro: Scored runs with 10+ centuries and 50+ half-centuries in A-Class Cricket. ‍ Endurance Runner: Completed a Half-Marathon in 2:10 hours during 2019

Experience

1. Senior Product Manager

   airtel

   Dec 2021 — Present · Gurugram, IN

   Managed the Digital Ordering tool built for enterprise customers, resulting in 30% of orders being processed digitally through Airtel Thanks for Business- Successfully oversaw the transformation program for CRM (Customer Relationship Management) encompassing Siebel, BSS (Business Support Systems), and OSS (Operations Support Systems) for both Mobility and Wireline products. This initiative led to the seamless migration of a subscriber base of 35 million from the old stack to the new stack- Introduced a Digital Acquisition journey for broadband and PRI products, streamlining documentation, offering online network feasibility checks, enabling real-time order creation, and order tracking. These enhancements led to a 4-day reduction in lead-to-order turnaround time and cost savings exceeding 27 million INR per year- Created an additional revenue opportunity of 100 million INR for the B2B (Business-to-Business) Line of Business by launching the SIP PRI product with a simplified Go-to-Market (GTM) strategy

Education

• Institute of Management Technology, Ghaziabad

  Master of Business Administration - MBA, Marketing

• Indian Institute of Management Rohtak

  Product & Brand Management, Executive Education