Sunny
Manager - Financial Operations @K12 Techno Services Pvt. Ltd.
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WORK HISTORY
Manager - Financial Operations @K12 Techno Services Pvt. Ltd.
Gurugram, IN
Leading financial operations transformation across 100+ branches, focusing on digital payments, reconciliation, and financial controls.Key Achievements:• Increased payment success rate by 45% by optimizing UPI, net banking, and card payment flows• Built reconciliation systems achieving 99%+ daily settlement accuracy• Reduced manual reporting effort by 40% through automation with Product & Tech teams• Developed MIS dashboards and exception reporting for leadership decision-making• Enforced budget controls across branches, preventing overruns and improving cost discipline• Identified and reduced revenue leakage through data validation and audit interventionsRisk, Audit & Governance:• Conducted multi-level audits (fees, transport, discounts) to ensure compliance and accuracy• Strengthened expense governance, reducing non-compliant spend at branch level• Partnered with Risk teams to detect anomalies and prevent fraud• Maintained audit-ready documentation and improved financial control frameworks
EDUCATION
Nav Uday Convent Senior Secondary School
Senior Secondary (Class XII), Business/Commerce, General
School of Open Learning (DU SOL), University of Delhi
Bachelor of Commerce - BCom, Business/Commerce, General
ABOUT SUNNY
FinOps Manager with 9+ years of experience in digital payments, loan disbursements, reconciliation, and financial operations across fintech and education sectors.Currently leading financial operations across 100+ branches, driving payment optimization, automation, and strong financial control frameworks.I specialize in managing large-scale payment ecosystems and building efficient, audit-ready processes.Key Highlights:• Managed ₹500Cr+ monthly disbursements across UPI, IMPS, NEFT, RTGS• Improved payment success rate by 45% through optimization of payment flows• Built reconciliation systems with 99%+ settlement accuracy• Reduced manual effort by 40% through automation and process improvements• Led cross-functional collaboration across Finance, Product, and Tech teams• Strong expertise in chargebacks, dispute resolution, and risk & complianceI enjoy solving complex financial operations challenges by combining data, systems, and process thinking to drive efficiency and control.Open to opportunities in FinOps, Payments, and Financial Operations leadership roles where I can scale systems, strengthen controls, and deliver business impact.
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