Sunny Upadhyay

Service Delivery Manager @Tata Consultancy Services

Pune, IN

Project Lead for 4 Projects.\\\\n• Managing the Service Delivery for entire Citi 1.2 including CBO ad BFSI units.\\\\n• Service Delivery Manager and Project Manager for CITI BANK CTI AM project.\\\\n• Managing end to end project management.\\\\n• Team management and Application vendors Management and coordination.\\\\n• Working on the Risk Management, Maintaining a risk register.\\\\n• Sending weekly status reports to the client of the project RAG status,\\\\n• Communication with the Client Application owners to get the changes approved and get support during the service transformation changes.\\\\n• Working on the resource management and operation governance model.\\\\n• MR interview Panelist for entire Citi 1.2 unit.\\\\n• Resource management.\\\\n• Operation Management.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Course Institute Percentage of Marks Board/University

B.E, Elex Engg

SD Bansal College of Technology

Bachelor of Engineering (BE), Electronics and Communication, Ist Class

SD BANSAL College Of Technology Bhopal affiliated to Rajiv Gandhi Technical University, Indore

B.E; M.P; M.P; M.P, Electronics and Communication;, First

SD Bansal College Of Technology

Bachelor of Engineering (BEng), Electrical, Electronics and Communications Engineering