Sunny Sharma

Regional Manager- Field Operation @Hitachi Payment Services Pvt. Ltd

Ranchi, IN

Driving operational efficiency, business continuity, and compliance across regional field operations.1)Lead end-to-end operations for payment solutions (POS, Soundbox, etc.) across East India, ensuring SLA adherence and 98%+ task completion rates.2)Spearhead logistics, inventory, warehouse (Kolkata & Ranchi), and vendor management to ensure seamless service delivery.3)Manage installation, maintenance, and customer escalations, delivering consistent service excellence.4)Lead high-performing teams of field executives, coordinators, and inventory staff; foster growth and accountability.5)Develop and execute strategic operational plans aligned with organizational goals; work directly with top management.6)Analyse KPIs and generate reports for clients like PhonePe, SBIP, and IDBI to drive data-backed decisions.7)Optimise operational costs and monitor budgets while maintaining high service quality.Key Projects-PhonePe: Led East Zone ops, incl. NE & Bihar; 98% TAT adherence vs 95% target (FY 24-25)-SBIP: Created and presented key zone-level operational reports-IDBI: Achieved 93% TAT adherence vs 85% target across challenging regions

Prafulla Chandra College

Bachelor of Commerce - BCom, Accounting