Sunny R
Resource Scheduling Analyst @ Telus International
- Role
- Resources Planning Analyst at TELUS Digital
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sunny R
Manage the recruitment process from screening to selection and induction to recruitment world. Worked with fortune clients both in USA and domestic.successfully implemented out of the box recruitment.Proficiently managed recruitment function involving, Sourcing, Pre Screening, End to End Recruitment.End to End Recruitment solutions right from sourcing to screening to short listing to interview follow-ups till the closures.Stressing on Passive Recruiting.Recruitment projects (project planning, job market research and analysis, search and selection of potential candidates for conducted projects, carrying ||on interviews and phone interviews).Responsible for full life cycle recruitment of junior, middle and senior professionals for top level BPO, KPO & Power Sector. Involved in resourcing and initial scrutiny of the resume as per company requirements so that they meet the basic credentials required in hiring a resource.Carrying discussions, understanding the candidates profile with respect to client.
Experience
Resources Planning Analyst
Dec 2024 — Present
Analyze staffing/volume trends and operational performance dashboards.•Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner.•To collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the company’s commitment towards quality.•Prepare financial forecasts based on inputs from various sources and historical trends.•Create and maintain financial reports for business stakeholders.•To review the current processes of scheduling and staffing and uncover the potential opportunities of improved efficiency.•Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences.•Identify schedule/plan changes in relevant databases and escalate issues as appropriate.•Prepare reports for hiring needs, training and staffing analysis for business reviews and stakeholders.•Maintain various WFM tools and set ups e.g. IEX etc.•Collaborate with other WFM departments like real time and scheduling to constantly review and improve the health of business and increase profitability
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