Sunny Kumar

About Sunny Kumar

I am operations and QA professional with 3+ years of experience driving catalog quality, process improvement, and cross-functional operations at Amazon Prime Video and Google Shopping Operations — across 4 global marketplaces (US, UK, DE, AU).At Amazon, I own end-to-end QA governance for thousands of Prime Video titles, consistently maintaining 98%+ content accuracy. I’ve redesigned 3+ SOPs that reduced rework by 20%, built a VBA/macro automation tool that eliminated 6 headcount dependencies, and delivered $750 in AHT savings — all while producing WBR/MBR reports for senior leadership.

Experience

1. Senior Catalog Associate

   Amazon

   Jun 2025 — Present · Chennai, IN

   I manage data analysis and generate weekly performance reports to drive informed decision-making within the team. Collaborated closely with cross-functional stakeholders to drive process alignment, address issues, and meet business SLAsEfficiently managed end-to-end ticket handling while ensuring clear and timely communication.My role includes supporting operators with day-to-day queries, delivering process trainings, and conducting audits to ensure SOP compliance and quality standards. I actively mentor new hires, assist with onboarding, and identify gaps in existing processes to drive continuous improvement. I also contribute to cross-functional improvement projects focused on SOP optimization, workflow efficiency, and team productivity enhancement.Specialized in amazon ads fwith expertise in handling AI-generated data and training AI models to improve accuracy and performance.

Education

• Delhi University

  Diploma of Education, German Language and Literature

• Delhi University

  Bachelor's degree, History

  2014 — 2017