Sunny Katoch
Area Manager– Customer Experience operation (North & East)
- Role
- Operation Lead (Customer Experience) North & East at Chai Point
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Operation Lead (Customer Experience) North & East
Jun 2024 — Present · Delhi, IN
Experienced in handling core operations and driving exceptional customer experience by resolving queries and ensuring top-tier service. Currently managing a portfolio of 900+ corporate customers, leading a team of 60 operations professionals and 6 senior customer care executives. Overseeing business operations worth ₹2.7 Cr in the NCR region, along with sampling initiatives aimed at enhancing customer satisfaction and generating new revenue streams.
Education
BIHM Shimla
Food&Bevarage , Restaurant/Food Services Management
MONAD UNIVERSITY
Bachelor of Arts - BA, Art/Art Studies, General
Karnataka State Open University
Master of Business Administration - MBA, Business Administration and Management, General
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