Sunny Kataria
Natwest || Royal bank of Scotland ||
- Role
- Senior Technical Representative at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sunny Kataria
Hi, I’m Sunny Kataria. I completed my schooling with a focus on Physics, Chemistry, and…
Experience
Senior Technical Representative
Present
Provided first-call resolution for complex technical issues related to modem and network services, diagnosing and troubleshooting through multiple channels like chat/email. Leveraged technical knowledge and strong probing skills to document solutions accurately, educate customers, and reduce repeat escalations.
Education
MDU1
B.A in English
Heera Public School - India
12th with P.C.M
Maharshi Dayanand University (MDU), Rohtak
Hons. in English
Maharishi Dayanand (PG) College
Bachelor's degree
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