Sunny K R
Customer Experience Specialist | Multiplier Technologies | Ex-Zoho | Customer Support & Experience
- Role
- Customer Experience Specialist at Multiplier
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Sunny K R
As a Customer Experience Specialist at Multiplier Technologies, I help customers get the most value out of the product by delivering clear communication, quick problem resolution, and a genuinely supportive experience. I focus on understanding user challenges deeply and turning those insights into smooth, meaningful interactions that build trust.Before joining Multiplier, I worked at Zoho, where I strengthened my technical troubleshooting, product knowledge, and ability to simplify complex issues for customers across diverse industries. My experience there shaped my approach to customer support- empathetic, solution-oriented, and always driven by impact.I enjoy bringing together customer empathy + product understanding + problem-solving to improve customer satisfaction and retention. I’m continuously learning, adapting, and finding ways to enhance both the customer journey and internal support processes.
Experience
Customer Experience Specialist
Nov 2025 — Present · Pune, IN
Education
North East Frontier Technical University (NEFTU)
Bachelor of Technology - BTech
Rajagiri School of Engineering & Technology
Bachelor of Technology - BTech, Electronics and Communications Engineering
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