Sunny Chandani

About Sunny Chandani

Strategic and results-driven Operations Leader with 15+ years of experience in Financial Services, currently leading a high-performing team of 80+ professionals across R2R and FP & A in a large-scale global transition.As Senior Manager and Operations Lead, I drive end-to-end delivery — from transition planning to post-go-live stabilization — while building strong Governance Operating Models to ensure control, compliance, and performance. I specialize in leading transformation initiatives, client engagements, and automation programs using Microsoft Power Platform (Power Apps, Power Automate, Power BI), delivering measurable impact in efficiency and service quality.With a proven ability to scale teams, manage complex transitions, and align operations with strategic objectives, I am passionate about building sustainable, tech-enabled financial processes that empower both business and people.

Experience

1. Senior Manager Operations Lead R2r & Fp & a Transition Strategy Delivery Excellence

   Genpact

   Jan 2025 — Present · Jaipur, IN

   As the Operations Lead for a rapidly scaling finance function, I am accountable for the end-to-end ownership of transition and delivery across Record-to-Report (R2R) and Financial Planning & Analysis (FP & A) services. Currently leading a team of 80 finance professionals (expected to scale to 100+), I drive operational rigor, process integrity, and delivery governance to ensure seamless, client-centric outcomes across the global service landscape. Strategic Leadership & Operational Oversight• Lead enterprise-scale transitions from onboarding through stabilization, ensuring business continuity, risk mitigation, and knowledge capture throughout the lifecycle.• Own the delivery framework, managing complex, multi-tower operations post go-live, with full accountability for SLAs, KPIs, and continuous improvement.• Direct all resource management activities including workforce planning, talent engagement, cross-skilling, and performance development to build a high-performing delivery organization. Governance, Compliance & Risk Management• Drive adherence to internal controls, third-party access governance, and regulatory compliance frameworks to support audit readiness and operational transparency.• Establish process discipline through structured SOP creation, audit trails, and robust documentation to ensure consistency and scalability. Transformation & Value Creation• Partner with cross-functional leadership and client stakeholders to define strategic goals, identify transformation levers, and unlock value through automation, process optimization, and analytics.• Implement governance models that align operational execution with strategic KPIs, enabling proactive decision-making and outcome tracking.

Education

• University of Rajasthan

  Master of Arts, Sociology

• The Institute of Company Secretaries of India

  Company Secretary, Banking, Corporate, Finance, and Securities Law

  2011 — 2013

• University of Rajasthan

  Bachelor's degree, Business Administration and Management, General

• University of Rajasthan

  Master of Laws - LLM, Human Rights

• University of Rajasthan

  Master's degree, Business Administration and Management, General

• University of Rajasthan

  Bachelor of Laws - LLB, International Law and Legal Studies

• University of Rajasthan

  Master of Arts, Public Administration

Skills

• Microsoft Excel
• Life Insurance
• Banking
• General Insurance
• Financial Services
• Microsoft Word
• Telecommunications