Olayiwola Temitayo Sunmonu
Manager at Agoda
- Role
- Manager at Agoda
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Olayiwola Temitayo Sunmonu
Over 10 years of experience in customer relationship, business, and project management…
Experience
Manager
Feb 2020 — Present · Kuala Lumpur, MY
Provide directions, instructions, and guidance to the team to achieve business goals. • Deliver improved customer and partner experiences through data‐driven analysis. • Review processes to identify opportunities; develop and execute solution to improve them. • Identify scalable best practices, share insights, and collaborate on a global level to improve business outcomes. • Support business objectives, and act as a motivator and decision-maker to ensure the team is working efficiently and in unity. • Review headcount requirements and facilitate interview and training of new hires to meet business needs. • Contribute ideas for continuous organizational and employee skills development on a global level. • Support in driving efficiency and cost reduction through contact channel optimization and process automation to improve profits. • Monitor team KPI performance and Service level agreements [SLA] and set up an action plan to improve/maintain results. • Collaborate with other teams and partners to ensure seamless business execution, reinforce positive morale, and uphold company values. • Inspire employees to perform at their best through positive encouragement and incentive initiatives • Stay updated on business and industry regulations, trends, and technology and leverage them to keep the company competitive. • Improve efficiency and cost reduction through channel optimization and automation. • Develop activities to ensure high people engagement.
Education
Renaissance University
Bachelor's Degree
2007 — 2011
Universiti Putra Malaysia
Master's degree
2012 — 2015
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.