Sunit Jishtu

Operations Manager @IBM

Managing a team of 100+ professional spread across delivery ECO’s\\\\n• Hiring and resource planning, interviewed over 200 candidates for various active roles.\\\\n• Responsible for successful transitioning of processes from Infosys.\\\\n• Responsible for competence development and ensuring continuous improvement in\\\\nongoing operations.\\\\n• Managed Delivery across delivery towers with strong Governance, Client Management & \\\\nPeople Management\\\\n• Responsible for representing the organization in various customer meetings and ensuring\\\\nthat right governance structure is followed.\\\\n• Resource management to meet strategic business goals and target.\\\\n• Process deployment and regular review to ensure streamlined operations.\\\\n• Managed the day-to-day planning and operation for the team.\\\\n• Maintained SLA processes to achieve deliverables within SLA.\\\\n• Managing team with variety of job content and performance target.\\\\n• Work Order analysis to improve cost effectiveness.\\\\n• Problem management to reduce repetitive faults.\\\\n• Troubleshooting process documentation drafted to enhance new resource skills.\\\\n• Participative mentor, consistently bringing energy, equity, competent & healthy work\\\\nculture among the team members to maximizing team performance.\\\\n• Mid year and Annual reviews and rating discussions\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n