Sunita Pradhan
HR Operations - Process Analyst | Hire to Retire | Quality Analyst | SME | SAP HCM | SuccessFactors | Workday
- Role
- Process Analyst - HR Operations at IBM
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sunita Pradhan
HR Operations professional with 5 years of experience across end-to-end Hire-to-Retire processes, including onboarding, employee lifecycle management, escalation handling, HR reporting, and employee data governance.Strong experience in quality assurance and process improvement, driving accuracy and compliance through audits, data validation, peer reviews, and reporting checks.Proven ability in day-to-day HR service delivery, ensuring adherence to SOPs, SLAs, and KPIs, while monitoring case flow and service metrics to enable continuous improvement.Experienced in partnering with business leaders, HRBPs, and cross-functional teams to align HR operations with business needs, strengthen stakeholder relationships, and support performance management.Demonstrated ownership through leading scrum meetings, delivering standard and ad-hoc reports, coaching associates, and contributing to global HR policy and process optimization.
Experience
Process Analyst - HR Operations
Jan 2025 — Present · Bengaluru, IN
End-to-end Hire-to-Retire HR Operations | APAC, EMEA, LATAM, MENAT, NAM* Quality checks & peer reviews | Data accuracy | Reporting reliability* SOPs & process documentation | Continuous improvement | Cross-functional HR* Daily scrum calls | Performance tracking | Audit gaps | Best practices* Employee lifecycle management | Transfers | Promotions | Demotions | Title & compensation changes* Case flow & service metrics monitoring | Risk & trend analysis | Stakeholder feedback* Standard & ad-hoc HR reporting | Data-driven decisions | External stakeholders* Workday leave administration | STD | LTD | Return-to-work | Comp-off | SLA adherence* Verification of Employment (COE)| Employment | Mortgage | Visa requests
Education
Vidyasagar University
Bachelor of Arts, English Language and Literature General
2016 — 2019
Bengal Institute of Business Studies
Master of Business Administration, Human Resource HR
2019 — 2021
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