Sunit Sinha
ServiceNow Consultant at Deloitte
- Role
- Consultant at Deloitte
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sunit Sinha
As a Servicenow Consultant, I try to bring business professionals, consumers, administrators and IT together to solve complex business problems and suggest ways to enhance their services by implementing ITSM process and utilizing ServiceNow tool.Following are the skillsets I work with- Requirement elicitation- Preparing BRD,FRS,Process Flow Diagram/Charts- Writing Epic, user story, acceptance criteria and use cases in Jira- Facilitate daily scrum, sprint planning, sprint demo and retrospective- Working experience in tools like- Servicenow,JIRA, Confluence,MS- Office - Conducting UAT sessions with clients and team members- Project management and responsible for timely delivery of project (Agile methodology)- Engage and build strong relationships within the team, and work collaboratively with business users and technical teams or development and Quality Assurance team-Design and develop KPIs and Dashboard for measuring key improvement areas for the services.
Experience
Consultant
Mar 2024 — Present · Gurugram, IN
Education
Xavier Institute of Social Service
PGDM IN INFORMATION TECHNOLOGY
2016 — 2018
Biju Patnaik University of Technology, Odisha
B.tech
2010 — 2014
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