Sunil R Iyer
Captive Setups and Service Management || Business Process Re-engineering || Global Project Roll-out || Robotic Process Automation.
- Role
- Sr Vice President at Accenture
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Sunil R Iyer
A determined, driven and enthusiastic Service Delivery Lead with more than 2 decades of extensive experience in handling end-to-end Securities Operations, Domestic and International Settlements, and Reconciliations. Strategic planner and visionary with a flair for adopting modern projects executions methodologies in compliance with pre-defined standards. Long track record of tremendous success in setting-up, leading & directing large-scale operations, implementing innovative service delivery plans, achieving business continuity, process excellence, improving multi-arm processes and delivering projects. Vast experience of managing expectations and providing excellent customer service. I took ownership of day-to-day issues that arise, and ensure implementation & adherence to policies & procedures laid down Management / Leadership. My greatest strength is continually raising the bar in anything I do. My functional expertise includes Management and Control of the service delivery function ensuring that agreed targets and service levels are met and appropriate qualitative standards achieved. Currently I am associated with Accenture, India as Sr.Vice President, Financial Services and Head of Securities Settlements. In my professional journey, I have set an impeccable record of directing Business Transformation initiatives across various global sites, ensuring ‘operational excellence’ and \'resource optimization\'; delivered exceeding head count targets and cost savings to the business. I have successfully headed service delivery functions and high-volume multi-domain operations catering to clients across APAC, EMEA and US.Process-oriented and a passionate Sr. Vice President seeking the opportunity to carve a niche for me in the well-recognized industry with an earnest endeavor to deliver high results to organizational expectations. My amazing Journey started with multiple organizations has exposed me to various cultures which have helped me work with individuals from diverse backgrounds. Being creative, making complex things look easy & thinking out of the box to resolve an issue at hand.My Core Strengths: Policies and Procedures Development ~ Process Excellence, Re-engineering and Stabilization ~ Customer Service Delivery ~ Workflow Coordination and Management ~ Compliance ~ Quality Excellence ~ Productivity (KPI)/Service Level (SLA) Enhancements ~ Team Leadership – Recruitment, Up-skilling, Progression, Engagement & Retention ~ Peak & Non-Peak Season Business Practices ~ Continuous Improvement Roadmaps
Experience
Sr Vice President
Apr 2022 — Present · Mumbai, IN
Education
SIES College
B.Com
1994 — 1999
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.