Sunil D Prabhale
Training and Competency Head | Customer Experience & Operations | Service Excellence Champion | Servant Leader | Executive Coach | Enabler of High-Performing Teams | Future Skills Advocate
- Role
- Associate Vice President at Wipro
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Sunil D Prabhale
With over two decades of rich experience across ITeS and Customer Service industries, I’ve led cross-functional teams to deliver exceptional service outcomes, operational excellence, and future-ready talent. As a, I drive value through empathy, structured transformation, and people-centric leadership.I’ve successfully scaled training and competency frameworks, transformed service delivery models, and championed customer-first cultures—especially within high-growth environments like Wipro. My mantra.Key value pillars: Design and execution of CX-focused operations🧠 : Building capabilities and mentoring leadership pipelines : Process optimization, KPI evolution, tech-enabled learning🤝 : A believer in Kaizen, autonomy, and capability buildingWhether it\'s driving digital CX maturity, transforming operations, or inspiring people to grow beyond roles—I lead with curiosity, structure, and impact. Let\'s connect if you’re looking for a speaker, collaborator, or CX/Operations leader who delivers measurable transformation with a human touch.
Experience
Associate Vice President
Jan 2026 — Present · Pune, IN
Education
University of Mumbai
B.Com
1998 — 2001
Skills
- Telecommunications
- Leadership
- Performance Management
- Crm
- Call Centers
- Process Management
- Six Sigma
- Process Consulting
- Service-Level Agreements (Sla)
- Kpo
- Bpo
- Soft Skills
- Business Process
- Customer Relationship Management (Crm)
- Process Excellence
- Management
- Sla
- Business Process Outsourcing (Bpo)
- Vendor Management
- Service Delivery
- Transition Management
- Mis
- Employee Engagement
- Operations Management
- Training
- Customer Satisfaction
- Business Process Improvement
- Call Center
- Team Management
- Management Information Systems (Mis)
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