Sunil Patel
Security Engineer | Specializing in Microsoft 365 Defender (MDO) | Exchange Online | Purview | Entra & Hybrid Environments
- Role
- Technical Support Engineer at Microsoft
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sunil Patel
Experienced support engineer specializing in the security and compliance domain…
Experience
Technical Support Engineer
Feb 2022 — Present · Hyderabad, IN
Helping organizations strengthen their security and compliance posture in Microsoft 365 by delivering advanced technical support, incident resolution, and knowledge sharing across Defender for Office 365, Exchange Online, and Microsoft Purview solutions.Key Highlights:Deliver end-to-end support for Microsoft Defender for Office 365 and Compliance, including SPF, DKIM, DMARC, threat policies, anti-phishing, Safe Links, Safe Attachments, Attack Simulation Training, incidents & alerts, and Threat Explorer.Provide expertise on Microsoft Purview compliance solutions (Audit, eDiscovery, DLP, Risk Governance, Microsoft Information Protection) alongside Exchange Online & mail flow troubleshooting.Drive incident management, handling urgent, high-priority cases with timely escalation, thorough documentation, and resolution quality to ensure strong customer satisfaction.Lead team enablement initiatives, including technical triage sessions, case bash workshops, and best practice sharing across global teams.Contribute to hiring & interviewing by assessing candidates on technical depth while supporting fairness, diversity, and inclusion.Improve service quality by conducting case reviews, leading recovery initiatives, identifying root causes, and implementing corrective actions that reduce escalations and enhance customer outcomes.
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