Sunil Kumar Reddy S
\"🚀 Salesforce Engineer | Building Scalable & Innovative CRM Solutions | Certified Salesforce Developer | #Salesforce #CRM #Apex #Lightning\"
- Role
- Product Support Engineer Salesforce Platform at Brenntag
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sunil Kumar Reddy S
Product Support Engineer with 7+ years of experience managing high-scale…
Experience
Product Support Engineer Salesforce Platform
May 2025 — Present · Hyderabad, IN
Roles & Responsibilities: Act as a primary point of contact for supporting Salesforce-based solutions across Sales Cloud and custom applications. Diagnose, troubleshoot, and resolve user-reported issues across multiple business units and geographies. Provide day-to-day support for Salesforce configurations, user access, permission sets, and data integrity. Collaborate closely with SAP and middleware teams to ensure seamless data flow between Salesforce and ERP systems. Perform root cause analysis (RCA) and impact assessments for issues. Document incidents and resolutions in internal tracking tools and knowledge bases (ServiceNow, Jira, Confluence). Work with internal Salesforce Developers, SAP experts, and the Global Product Team to address functional gaps, user feedback, and enhancement requests. Identify recurring issues and propose scalable, long-term solutions (automation, process re-engineering).
Education
Sri Chandrasekharendra Saraswathi Viswa Mahavidyalaya, Kancheepuram
Bachelor of Engineering - BE, Mechanical Engineering
2013 — 2017
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