Sunil Khunteta Iimb

About Sunil Khunteta Iimb

Senior Director, Customer Success Services- SaaS & Apps Delivery- From July-23• Group Manager, Heading Support of Jira Cloud Support (EMEA)- Aug-21 - Feb-23• Director, Global Customer Support- ERP Financial Applications - Oct-11 - Aug-21• Senior Product Support Manager - ERP Financial Applications - Sep-06 – Nov-10.• Product Support Manager - Sep-2004 to Sep-2006.At Oracle Customer Success Services, I am responsible for making the APAC customers successful for Oracle SaaS Applications like Fusion ERP/HCM/SCM/CX by delivering post implementation advanced support, customization, enhancement, regression testing, enabling AI features, Redwood, or implementation of additional new modules. I help Sales and Renewals teams in AMC contracts renewal, expansion, up-sell, governance and stakeholders’ management. My past experience has been with a diverse background in heading offshore support, project delivery, operations, for Oracle HCM/ERP/SCM Applications, Jira Cloud (SaaS) and Baan ERP.Earlier, in Atlassian, for Jira Cloud, SMB, I took care of the EMEA support team of about 9 managers and 81 people in total.(India & Netherlands)Before that, I was a ‘Product Area Lead’ and heading the global support for a few ERP Financial applications in Oracle. Responsible for defining strategy in my product areas and execution of overall support strategy. I delivered operational excellence and organizational results through direction of line & dotted managers & expert SMEs in India, Romania, US, Japan & Canada - by retaining, growing & leveraging top talent & global peer teams. I represented ‘India applications support group’ and was part of the Oracle’s Global & India-site leadership team. My experience has been in driving and improving ‘Support eco-system’, ‘Processes’, ‘customer retention and delight’, running & improving support operations, leading top talent and growing leaders.I have led and managed several programs towards enhancing customer success, converting best practices into standards and enhanced processes, managing execution, managing Top Accounts and their retention programs, helping customer transition to Oracle Cloud Infrastructure, providing support for renewals and pre-sales activities driving value and positive business outcomes for customers and working in collaboration. I am a motivator, a collaborator as I build relationships & consensus to bring change and make things happen. I am comfortable bending between the tactical and strategic side of my role, and I enjoy executive level communication internally & externally.

Experience

1. Senior Director, Customer Success Services, Saas and Apps Delivery

   Oracle

   Jul 2023 — Present · Bengaluru, IN

   o ASEAN Regional Support strategy execution – 20% addition in new accounts, up-sell & Renewalso Driven Value Realization, Business outcomes, improved Delivery for 30+ CSS customers.

Education

• University of Calcutta

  B.Com Hons., Commerce Graduate

  1989 — 1992

• The Institute of Chartered Accountants of India

  Chartered Accountant, Accounting and Finance

• Indian Institute of Management Bangalore

  EGMP, Executives Gen. Management Prog.

  2008 — 2009

Skills

• Strategic Planning
• Change Management
• Employee Engagement
• Time Management
• Financial Audits
• Persuasive Speaker
• Business Intelligence
• Working Globally
• Strategy
• Business Process
• Planning
• Resolving Business Problems
• Business Analysis
• Mentoring
• Accounting
• IT Strategy
• Coaching
• Sdlc
• Solution Architecture
• Customer Service
• Customer Satisfaction
• Business Process Improvement
• Business Strategy
• Enterprise Software
• Management
• Team Building
• Baan Erp
• Program Management
• Quality Auditing
• Team Leadership
• Erp
• Oracle
• Talent Management
• Requirements Analysis
• Oracle Applications
• Cloud Computing
• Oracle E-Business Suite
• Internet of Things
• Project Planning
• Leadership Development