Sunil Kumar G.

About Sunil Kumar G.

I have good experience in setting up new organizations / teams, leading transformational initiatives, establishing strategic objectives, driving goals and ensure meeting set targets. I have a vision to run growing businesses by nurturing new ideas and establishing relationships. I\'ve worked in multiple industries including developing and nurturing an organization of my own for several years throughout my school and university days.Over 24+ years of expertise in Business Process management, Enterprise Risk Governance, global delivery management, entrepreneurship, Product Management, Process Implementation, process and product measurements, Continual Service Improvement implementations & SLA / KPI reporting and governance for accounts across North America (US, CA), Middle East, Africa & India; recently into automation within function to reduce manual and repeated tasks.An Agile evangelist and strategic Process Consultant with end to end exposure in conducting assessments, process gap analysis, process definition, role-based trainings, process implementations and compliance reviews across accounts. A self-made, proactive person having proven successful execution on ground including handling Client escalations, provide practical solutions relevant to the problem statement with necessary team building skills Proficient in implementing IT Service Management, Quality, ITIL frameworks, CMMI (Dev & Services), Information Security Management Systems, TS 16949, Environmental,Occupational Health & Safety Management Systems for improvising business operations including build prediction models for business development Certified SAFE Agilist, Scrum Master (CSM), ITIL Strategic Leader & Six Sigma Black Belt by Indian Statistical Institute, BangaloreLead Auditor for ISO 9001/ISO 14001/ISO 27001/OHSAS 18001

Experience

1. Global Head - Client Delivery Excellence - Industry Cloud & Digital

   Wipro

   Jan 2024 — Present · IN

   I head the delivery excellence function for Wipro’s digital and cloud division spread across all geos with a highly spirited team to:Drive process transformation initiatives across portfolios to improve - process maturity and thereby enhance customer satisfaction- change basic operations maturity to reduce customer escalations- improve services thereby enhancing the P&L- transform red projects to reduce loss making and ensure quick return meeting client requirements - enhance the operational capabilities through process revisions thereby ensure client satisfaction

Education

• Indian Statistical Institute(SQC & OR)

  Certified Six Sigma Black Belt, Six Sigma

• Birla Institute of Technology and Science, Pilani

  MS, Quality Management

  2006 — 2008

• Bharathiar University

  B.E, Mechanical

  1991 — 1995

• Indian Institute of Management, Lucknow

  Global Senior Leadership Program

Skills

• Iso
• Cmmi
• Iso 20000
• Program Management
• Process Improvement
• Requirements Analysis
• Software Quality Assurance
• Quality Assurance
• Software Project Management
• Itil
• Quality Management
• Iso 27001
• Software Development Life Cycle (Sdlc)
• Software Documentation
• Sdlc
• Agile Methodologies
• Six Sigma
• Process Consulting