Sunil Botchu
- Role
- Associate Customer Success Executive at Thomson Reuters
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Sunil Botchu
Focused, dedicated, and highly motivated Inside Sales Representative with 2 + years of…
Experience
Associate Customer Success Executive
Dec 2022 — Present
Closes renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group. • Identifies the best virtual channel for engagement with customers. • Validates customer needs, shapes product plans and drives deals to close. • Supports in developing and executing territory growth strategies. • Possesses core knowledge across products within the subsegment, and engages Sales Specialists where deep product expertise is required to drive to close. • Understands specific customer archetypes and needs which are most prevalent within the subsegment and territory. • Handles all escalations from Digital Chat Assist. • Focuses on driving retention and achieving renewal targets by engaging existing customers during the renewal window. • Uses an automated and insight-driven Salesforce workflow to progress deals. • Nurture opportunities and move more renewals outside the ‘digital first’ selling scenarios to close for: o Existing ‘non-named’ account renewals o Existing ‘non-named’ incremental sales (upsell)
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