Sunil Sivaraman
Senior Consultant Audi North America Digital Business (Jan 2023 Present) @Volkswagen Group
Signup · Get unlimited contacts
WORK HISTORY
Senior Consultant Audi North America Digital Business (Jan 2023 Present) @Volkswagen Group
MI, US
Oversaw digital business operations for Audi Dealers, customers, and support organizations, coordinating development teams across multiple global locations. • ITSM lead for Incident, Problem, Change, and Request Management, successfully reducing incident resolution time by 30% through process optimization and implementation of automated workflows.• Lead for the integration of cloud-based telephony solutions for Audi Dealers, improving customer satisfaction through the deployment of real-time analytics and enhanced call routing.• Product Manager for in-vehicle connectivity, managed trust stores, certificates, and OTA updates; delivered a secure update process that reduced system vulnerabilities. • Advised and directed the integration of robust cybersecurity solutions—including network security, data encryption, and identity access management—across Audi Dealers, customer platforms, and support organizations. Guided development teams in implementing compliance measures for existing applications, ensuring data privacy and regulatory adherence. • Spearheaded the launch of an online reporting portal that streamlined service scheduling, increased user engagement, and maintained high security standards.
EDUCATION
Bharathiar University
Bachelor of Engineering (B.E.), Computer Science and Engineering
University of Massachusetts Dartmouth
Master's degree, Computer Science
SKILLS
ABOUT SUNIL SIVARAMAN
A proven people leader with 24 years of experience in designing, developing and implementing technical infrastructure and software in a global arena. Passionate about putting people first in creating the right products to move the organization forward. Looking for a position in Information Technology utilizing my experience applying people, process, problem-solving and technical skills.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.