Sunil Singh

About Sunil Singh

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Experience

1. Senior Customer Service Associate

   American Express

   Oct 2024 — Present · Gurugram, IN

   As a Senior Customer Service Associate at American Express specializing in credit card services. • Providing exceptional customer support by addressing inquiries related to credit card accounts, including transaction details, billing, and payment issues. • Assisting customers with managing their credit card accounts, such as updating personal information, resolving account discrepancies, and handling account maintenance requests. • Offering guidance on credit card features, benefits, and usage policies to help customers make informed decisions. • Handling and resolving complex customer concerns or disputes efficiently to ensure high levels of customer satisfaction and retention. • Collaborating with internal teams to escalate issues or provide feedback for continuous improvement in service delivery. • Ensuring compliance with company policies, regulatory requirements, and data protection standards when handling sensitive customer information. • Maintaining detailed records of customer interactions and transactions for quality assurance and reporting purposes.