Sunil Singh
Customer Support at Ecom Express Private Limited
- Role
- Customer Service Analyst at Ecom Express Limited
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Sunil Singh
Prepare score card performance for Cluster/State level for weekly review…
Experience
Customer Service Analyst
Jun 2019 — Present · IN
Prepare score card performance for Cluster/State level for weekly review meeting.Preparing of Presentation (PPT) of Customers e.g. Delivered & Return, FOC, FAD & RAD, ROC, TAT Compliance, EDS, CSAT, UD BAD, State wise performance, COD & PPD, Classification wise performance.Analysis of defaulter location and follow-up with DC/State head level.Preparing of Forward, Return & Reverse pickup (RVP) pendency report on PAN India basis.Preparing pending report of high ageing shipments & flash to VP & Manager level.Preparing Daily, Weekly & Monthly reports send to Directors, VP & Managers. Preparing TAT adherence & performance report of customers.Analysis of D2A/D2D/NDR/Return & TAT breached shipments.Preparing Zone wise performance & time to time raise alarm to Zone level.Preparing High value & ageing pending shipments data & flash to Managers level.Coordinate with internal team for clear the backlog shipments.
Education
Secondary School
S.E. Board
Delhi University
B.Com
NIIT Institute
GNIIT
Delhi University
B.COM (P)
2002 — 2005
Senior Secondary School
S.E. Board
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