Sunil Singh

About Sunil Singh

I build scalable customer and vendor success engines at the intersection of program management, and operational excellence.With 9+ years of experience across Customer Success, Vendor & Account Management, and Program Leadership, I’ve led high-impact initiatives for premium, retail-owned vendors in the US, while also helping scale operations across emerging marketplaces. My work consistently focuses on solving complex, business-critical problems using data, process innovation, and strong cross-functional partnerships.Currently, I lead and manage a team delivering end-to-end operational services for top-tier vendors, serving as a trusted advisor and senior escalation owner. I set strategy, coach and develop talent, and drive execution in ambiguous environments—ensuring consistent, high-quality outcomes at scale.Earlier in my career, I owned and managed key brands directly, giving me a strong operator’s mindset and deep empathy for both vendors and frontline teams. This foundation helped me build lasting vendor trust and translate operational gaps into measurable business improvements, including defect reduction, automation, and long-term performance gains.A career highlight includes leading ideation and innovation charters to fix recurring issues at the root, along with spearheading a $3.5B+ procurement and operational improvement initiative, delivering meaningful efficiency gains, defect elimination, and sustainable cost optimization. I’ve partnered closely with Product, Finance, Tech, and Operations to move both customer experience and core business metrics.Beyond results, I’m passionate about people leadership—building high-ownership teams, improving SLAs, and enabling teams to operate with clarity, speed, and customer obsession.Core strengths:1. Customer Success & Vendor Relationship Management2. Team Leadership & Mentorship3. Program & Stakeholder Management (Global, Cross-functional)4. Ecommerce & Marketplace Operations5. Process Automation, Defect Reduction & Scaling ProgramsI thrive in roles where I can own outcomes, influence without authority, and build systems that scale. If you’re looking for a leader who blends strategic thinking with hands-on execution—or want to exchange insights on ecommerce and customer success—I’d be glad to connect.

Experience

1. Manager Account Management

   Amazon

   Jul 2025 — Present

Education

• Chitkara University

  Bachelor of Engineering - BE, Civil Engineering

  2012 — 2016