Sunil Sharma

About Sunil Sharma

7 years of experience in handling international clients. Good Knowledge of Accounting, OTC ICSI- Executive Student.

Experience

1. Manager

   Johnson Controls

   Jan 2022 — Present · Delhi, IN

   Manager | Mar 2023 – Present Order to CashKey Responsibilities:Leading a high-performing team of 20+ members managing an $80M AR portfolio across three business lines in North America and Canada.Overseeing end-to-end Order-to-Cash (O2C) operations including cash application, invoicing, collections, disputes, billing accuracy, reconciliation, and refund processing.Driving process optimization by identifying gaps, automating repetitive tasks, and enhancing internal controls to improve operational efficiency.Managing exception scenarios: unidentified payments, misapplications, suspense items, and overpayments to ensure accurate ledger maintenance.Providing strategic direction and coaching to the team, setting goals, evaluating performance against SLAs, and driving continuous improvement initiatives.Handling escalations and stakeholder communications, ensuring service delivery excellence and timely resolution of issues.Utilizing tools such as SAP, QuickBooks, MS Excel (Advanced), Tableau, SQL (basic), DNBi, and NetSuite for data analytics and reporting.Spearheading audit readiness, compliance adherence, and internal reviews (SOX, TDS, TCS, RBI Export Compliance).Collaborating with senior leadership for budgeting, forecasting, and delivering insights through KPIs and performance dashboards.Deputy Manager Jan 2022 – Feb 2023– Collections, Credit & Dispute ResolutionHighlights:Led a team of 12 members, responsible for North America and Canada collections operations.Instrumental in the successful transition of O2C processes from Mexico to India and served as the trainer for SAP and GetPaidConducted AR risk assessments, supported internal audits, and implemented strategies to reduce past dues and unapplied cash.Strengthened the Return Merchandise Authorization (RMA) process, reducing dispute resolution turnaround time.Designed and tracked performance metrics: call quality, follow-ups, cash application timelines, and aging trends.

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration - MBA, Business Administration, Management and Operations

• Suresh Gyan Vihar University

  Master of Arts - MA, Economics

• Bangabasi Morning College

  Post Graduate Diploma In Business Management, Business/Commerce, General

  2017 — 2019