Sunil Sampat

About Sunil Sampat

A result oriented professional with about 15 years of experience in the areas of Customer Service, Daily Operations Management, Process Management, and Quality Assurance in Aviation & BPO sector. I am proficient in managing Customer Experience & Service Standards for business excellence. I possess excellent Computer Skills, Interpersonal, Communication and Organisational skills, with proven abilities in team management, customer relationship management and planning.I aspire to learn and grow as much as I can in the field of Aviation. I would like to be exposed to innovative career challenges while drawing on my skills and experience, ultimately, contributing to the goals of the company. I strive to put in the best of my efforts in every task undertaken, and do it with diligence and sincerity.

Experience

1. Cabin Supervisor

   Jet Airways

   Dec 2015 — Present

   Ensure compliance of all policies and procedures by all crew.• Conduct briefing and de-briefing for every flight.• Counsel Cabin Crew in case of non-compliance to laid down standards.• Assess the performance of the Crew.• Work closely with other departments to ensure smooth operations of a flight.• Be a role model by ensuring high level of discipline and maintaining grooming standards for self and colleagues.

Education

• Malini Kishor Sanghvi

  BCOM, Commerce

  1999 — 2004