Sunil Sachdeva
Technical Program Manager, Senior Project Manager, SRE Practitioner, Scrum Master
- Role
- Delivery Manager at Infosys
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Sunil Sachdeva
Accomplished program management professional with over two decades of extensive…
Experience
Delivery Manager
Feb 2019 — Present · Chandigarh, IN
As a seasoned Delivery Manager, I have successfully managed digital accounts for Infosys, playing a pivotal role in driving Digital Transformation for our clients through Cognitive initiatives, Bots, AI Operations, Live Enterprise and Generative AI.Ownership of annual portfolio planning encompassing multiple client programs, revenue objectives, margin targets, quality assurance for deliverables, team upskilling, and cost optimization strategies.A track record of spearheading strategic initiatives for retail clients and their transition towards agile outcome-based / product-centric value stream delivery model.Leading dedicated team of Site Reliability Engineers ensuring improved Error budget and performance of critical services for large-scale eCommerce platforms. My leadership involves a multifaceted approach to enhance reliability:1. Automation Excellence: Implementing automation through scripting and tool-based solutions to streamline operations and bolster system reliability.2. Continuous improvement of Release Management: Continuously refining release management practices like Canary deployment, Multi AZ cloud migration to ensure seamless deployments and minimize downtime.3. Advanced Observability: Developing comprehensive observability using cutting-edge tool stacks, enabling real-time insights into system performance and health.4. Value Stream-Driven Monitoring: Implementing value stream-based monitoring strategies to proactively identify and address issues before they impact users.5. Advanced People Management: Employing advanced people management skills to foster a high-performing team and ensure alignment with reliability goals.My overarching goal is to establish a culture of reliability and resilience within the team, ultimately delivering exceptional service to our eCommerce platforms.Excellence Awards:2022: SRE Transformation of a large Ecommerce Program.2021: Digital Transformation for a large Ecommerce program.
Skills
- Pre-Sales
- Ofshoring Manager
- Business Development
- Requirements Gathering
- Requirements Analysis
- Sdlc
- Software Project Management
- Business Analysis
- Global Delivery
- Account Management
- Agile Methodologies
- Software Development
- Scrum
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