Sunil Roy

General Manager Hospitality & Club Management @Nbcc India Limited

Uttarakhand, IN

Spearheading Food & Beverage & Integrated Facilities Management (IFM) operations for Bank of America PAN India, optimizing vendor management, ensuring SLA & KPI compliance.2. Cultivating strong vendor relationships by conducting regular performance evaluations & implementing corrective actions, driving service level improvements & adhering to safety protocols, hygiene standards, and maintenance schedules across all facilities.3. Partnering with leadership teams to enhance operational excellence, utilizing trend analysis & energy management solutions to elevate facility performance, ensuring consistent quality assurance and improved client satisfaction across multiple locations.4. Led new site openings & setups for Food and Beverage & Facilities Operations, ensuring seamless execution, resource allocation, vendor coordination, and compliance with operational standards and timelines.5. Championing comprehensive training initiatives for operational teams, promoting skill development, and fostering best practices in facilities management and food and beverage services, resulting in a culture of continuous improvement and enhanced performance.6. Developing & executing business continuity plans, ensuring operational resilience during disruptions & coordinating facility sanitation audits, safety inspections, and emergency preparedness, mitigating risks and maintaining regulatory compliance across all sites.