Sunil Raj

Assistant Consultant with 11.8 years of experience in End User Computing

Role: Assistant Consultant at Tata Consultancy Services
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Sunil Raj

Respond to customer queries via inbound calls, emails and chat within defined SLA’s• Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.• Update users about request status and close request when users are satisfied with solutions• Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base.• Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups. End user compute support working with AEP clients

Experience

Assistant Consultant
Tata Consultancy Services
Sep 2017 — Present · Bengaluru, IN

Education

St. Aloysius College, Mangalore-575003
BCA
2008 — 2011

Contact information

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Work email
•••••@tcs.com
Personal email
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Sunil Raj

Experience

Assistant Consultant

Education

St. Aloysius College, Mangalore-575003

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